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Shipping & Order Information

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link provided to you, or alternative

If I received a partial order, will the remaining parts be shipped separately?

Yes!. We always aim to ship all orders fully as one single package. Occasionally, if this is not possible, we may partially ship your order, where items are sent separately across multiple packages. We prioritize getting your new A2 unit to to you as

What should I do if my shipment is lost or I can't track it?

If you're unable to track your package here or believe it may be lost, please contact us to investigate further. Shipping issues can occur occasionally and our team will do our best to get it rectified for you ASAP!

Which countries do you ship to?

We ship globally with local warehouses in USA (Salt Lake City, Utah), Europe (Netherlands), Asia, and Australia (Sydney). Do You Ship To Hawaii And Alaska?. Yes, we do! Right now, orders going to Hawaii, Alaska, or Puerto Rico are shipped directly fr

Do I have to pay customs duties & taxes?

When it comes to getting your hands on your new helmet, we know the last thing you want to be thinking about is customs duties and taxes. There is powder to shred!. Our website will generally include and show any customs duties, import tax, and other

I Need To Change Or Update My Order! What Do I Do?

Please reach out to us immediately at [email protected] or by using the chat box and we’ll be happy to update your order (to the correct color/size), change your address, etc. Please note that changes cannot be made once the order has already shi

Item says out of stock, can I still get a helmet?

If the product, helmet or any outer is out of stock, we recommend checking the website regularly for stock updates, at certain times pre-ordering for the next season may be available also, which will be displayed on the website if available. We have

I have an error message when placing an order.

If you ever receive an error message when attempting to make a purchase, please reach out to our team who are happy to assist. Sometimes local issues, such as internet connection and device play a part. Feel free to check your bank and try again if n