Exchange PolicyUpdated 7 months ago
We offer size exchanges within 7 days of receiving a product. We’ve never met a head we couldn’t fit, so we’re excited to get you into a helmet that fits you best. When you have the right size, it will be best helmet you've ever worn. Just make sure you watch the video in your welcome pack!!
We do not offer ‘change of mind’ refunds. Helmets are tough to build, using materials that don’t recycle easily. We’re not fast fashion, and as such we want you to consider an A2 properly before purchasing.
In any case, we’re sure you’ll love it. If there’s any genuine problem with the unit, or the size isn’t quite right, we’ll always sort you out.
Size Guide
Our helmets fit slightly differently - so please ensure you you use our Size Guide / Size Chart before purchasing your helmet.
Perfect Fit Guarantee
If you have measured your head and purchased the correct size helmet as per our size guide and it doesn't feel right - be sure firstly read the "My Helmet doesn't fit!" article, which shows you how to adjust your helmet for a perfect fit in under 30 seconds.
If you still have any issues, feel free to reach out to our support team and we'll organise an alternate size to ensure you have the best fitting helmet on the market.
Exchange Process
To request an exchange, contact our team within seven days of receiving your item at [email protected] or via chat. Provide your full name, order number and the size you require for the exchange. Item must be in original, saleable condition with all tags attached. Item must not be damaged, soiled or modified.
Shipping Costs for Exchanges
Customers may be responsible for shipping costs when returning items for an exchange. If the exchange is due to a product fault, we will cover the shipping costs.
International Exchanges
For international exchanges, customers may be responsible for all shipping costs, customs duties, and taxes.
Limitations
We reserve the right to refuse any exchange that does not meet our policy requirements.
Contact Information
For any questions regarding our exchange policy, please contact us at [email protected]